Denis-Art.com can ship to you almost anywhere in the world within days. Our prints are securely and discretely packaged.

Q: What are the payment options?
A: We accept various methods of payment including most major credit/debit cards. All payment must be cleared before goods are shipped from our premises.

Q: What will appear on my credit card statement?
A: The exact descriptor of the merchant terminal which processed your order will be sent in the shipment, confirming your order approval.

Q: Can I cancel the order and get my money back?
A: Please read our Return and Refund policy for details.

Q: What is CVV2 in the registration form?
A: The CVV2/CVC2 is a new authentication procedure established by credit card companies to further efforts towards reducing fraud for internet transactions. It helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. This new feature is a 3 or 4-digit code which provides a cryptographic check of the information embossed on the card. Therefore, the CVV code is not part of the card number itself. The back panel of most Visa cards contain, on the signature panel the full 16-digit account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code.

Q: Is it secure to use your site and to make payment on it?
A: For your ordering process, we have a special security technique, which encrypts your personal financial information as it is transmitted over the Internet. Using our Secure Sockets Layer (SSL) certificate we provide encryption that ensures security of your transaction. All account information submitted to us is safely isolated from unauthorized internet accesses. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported to the proper authorities.

Q: How can I track my order?
A: If you ordered using express delivery method, you can use your Delivery tracking code to check the current delivery status. You will find your Tracking code in your Customer Area and in the notification letter, which is sent to you automatically, right after the shipment goes out.