Denis-Art.com .com is proud to be able to have your order dispatched within 48 hours.

You can request to cancel your order through the Contact us page within 3 hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.

If you are not 100% satisfied with any product you’ve received, please let us know using emailing us within 14 calendar days of receipt, and within 3 months from the order date. Returns can only be made once authorized by Customer Services.

We are happy to refund postage costs if the item is defective or sent due to our error.

In order to process your returns as quickly as possible, all returns must include:
A copy of your delivery note or your order number Return authorization (obtainable from Customer Services) Reason for return

Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

For credit card refunds, please note we can only refund the total cost of goods.